Frequently Asked Questions
Is there bleach in your products?

No, our products are all organic made from fresh & quality produce.

I have had a reaction to your products

Please email us at
flawlessempireorganicskincare@gmail.com with the word URGENT- REACTION . Please provide order number & best contact number . Please attach before and after photos to show us your skin

I have sensitive skin – can I use your products?

Our skin care products are all organic – we have many clients who tell us they have sensitive skin & they are using some of our products. Its important to remember that not all skin is the same – what works for you may not suit someone else.

Will your products give me stretch marks, dark spots, discolouration or chemical burns?

No, our products do not contain bleach or harsh chemicals that damage the skin so you will not get stretch marks, dark spots or chemical burns from our products

I want to use some Flawless Whitening products on my body but I still want to use another brands lightening products at the same time – is that ok?

At Flawless Empire Organic Skincare , we love skin! Your skin is our business. We recommend that our clients STOP using any other brands skin care products on their skin when they start using or products. That way you will know if OUR products are working on your skin. Additionally, mixing different brands lightening products can actually damage the skin. We have no idea what ingredients
these other brands are using. *** If a client is adamant they want to continue using the other brands products , we would prefer NOT to sell our products to them , purely because we would prefer the client to continue to use the other brands products. We are more than happy to sell to them should they decide to buy products at another time if they are happy to abide by our recommendation regarding this matter ***

Are the products made in Australia?

No, our products are made for Flawless Empire Organic Skincare Nigeria by our CEO Roseline who makes the products in Nigeria. Our products are made specifically for our clients according to the size of our order & shipped to Australia exclusively for Flawless Empire Organic Skincare Australia.

Is Flawless Empire Organic Skincare affiliated with any other skincare company in Australia or any other skincare Company globally?

No, Flawless Empire Organic Skincare Australia is only affiliated with Flawless Empire Organic Skincare Nigeria, where ALL products are made by CEO Roseline & shipped to Australia EXCLUSIVELY. There is no other retailer or skincare company selling Flawless Empire Organic Skincare outside of Nigeria or Australia. 

Our official products are only sold exclusively via our website theflawlessempire.com

Our Team only corresponds with Clients via our official IG, Whatsapp & email flawlessempireorganicskincare@gmail.com

Will my skin go lighter straight away when I start using Flawless Empire Organic Skincare Lightening sets?

No, like any thing in life, good things take time, patience, discipline & consistency. We recommend that our clients lighten gradually. We want to look after your skin. Our clients have told us they see a difference in their skin within 2 weeks of using our products ( and using the instructions we send them about the particular product). We liken it to teeth whitening. Teeth whitening takes time – you may choose to use different toothpastes, home teeth whitening kits or you may go to a dentist for years for maintenance & upkeep. If you stop going, eventually your teeth will go back to their original shade.

I was using a product that damaged my skin – my skin tone is different on my face to other parts of my body – can I still lighten?

We would recommend that you use our FLAWLESS BODY CORRECTOR SHOWER GEL for approx. 4 – 5 weeks BEFORE you use any of our lightening sets. This will ensure that your skin tone is even all over your face & body before you start lightening. We want to make sure you have a good foundation to work with & clear skin. YOU will know when your skin tone looks clear, even & fresh – you will know when your skin is ready to start its lightening process.

I have sunburn & I want to lighten my skin tone – can I lighten at the same time?

It is important that your skin tone is EVEN ALL OVER YOUR FACE & BODY – it is important for you to fix your sunburn / dark spots & discolouration on your face BEFORE you start to lighten the shade of your skin. Its best to be patient & wait for your skin to be healed & even before you start to lighten

I want a Refund

Please see our Refund Policy

Can anyone use these skin products?

Yes! At Flawless Empire Organic Skincare, we love ALL skin types. Just like clothes companies, we have many products to suit ALL skin types, ages & skin tones.( If you are unsure about anything or do not know where to start , please contact us on or official Whatsapp +61 466 801 307, our official IG account @flawless.empireorganicskincare & we will respond to you within 48hours.)

Do you do face to face sales?

No – we have decided as a business not to do face to face sales. All of our products are express posted via Australia Post. Any products purchased over the weekend are express posted out on the following Monday.

I got my Australia Post tracking number but I haven’t received my products ? It says Delivered? What do I do? Will Flawless Empire Organic Skincare sort this out for me?

No – once Flawless Empire Organic Skincare takes your products to Australia Post & you are issued an Australia Post Express Post Tracking Number, your product is now in the hands of Australia Post. We have no control over Australia Post or their deliveries. In the case that your products go missing, please contact Australia Post directly on 13 76 78 (within Australia) +61 3 8847 9045 (from Overseas). Please have your tracking number ready to give to the Australia Post operator)

I live outside of Australia – can I buy your products?

YES!!! If you live in Africa or surrounding countries, please contact Flawless Empire Organic Skincare Nigeria official WhatsApp on + 234 816 455 0655

Can I use the soaps from different Flawless Empire Organic Skincare Sets at the same time? For example “Use Malato black soap, Caramel scrub & Flawless Whitening body lotion?

Our CEO Roseline has created many different sets with different characteristics & ingredients to have differing results on the skin. Each product in each set works with the other to create the result the different sets were initially created for

What happens if I stop using Flawless Empire Organic Skincare Products?

Skin lightening is like eating healthy foods or going to the gym – you need to be disciplined, follow instructions & to go to the gym daily & consistently for optimal results. At Flawless Empire Organic Skincare we recommend that our clients lighten gradually to protect their skin.

I know Flawless Empire Organic Skincare recommend their clients lighten gradually but I want to choose the stronger set , can I do that?

Our clients can choose to buy what ever product they like out of our range, at Flawless Empire Organic Skincare , we want our clients to be aware of the products that suit their skin type , to have the information readily available so they can make an informed decision about making a choice about our products.

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